Last updated: 07/01/2026
1. Introduction
Omega Lab (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.
We comply with the New Zealand Privacy Act 2020 and relevant international privacy standards.
2. Information We Collect
We collect information in the following ways.
2.1 Information You Provide
- Name
- Billing and shipping addresses
- Email address and phone number
- Account login details
- Order history
- Subscription details
- Payment information (processed by Stripe)
2.2 Automated Information
When visiting the website, we automatically collect:
- IP address
- Browser type
- Device information
- Cookies and tracking data
- Pages viewed and customer behaviour (via GA4, WooCommerce analytics, Stripe fraud tools)
2.3 Payment Information
All card payments are processed securely by Stripe. We never see or store your full credit card details.
3. How We Use Your Information
- We use your personal information to:
- Process and fulfil orders
- Manage subscriptions and recurring payments
- Provide customer support
- Send transactional emails (order confirmations, subscription updates)
- Improve website performance and user experience
- Prevent fraud and maintain security
- Send marketing emails (only if you opt-in)
4. Email Marketing
If you subscribe to our newsletter, you may receive product updates, special offers, and health or supplement-related content.
You may unsubscribe at any time by clicking the link in the email footer.
5. Cookies & Tracking
We use cookies for:
- Website functionality (e.g., cart, login sessions)
- Analytics and performance (e.g., Google Analytics)
- Payment security (Stripe fraud prevention)
- Personalised shopping experience
You can disable cookies in your browser, but some features may not function properly.
6. How We Store & Protect Your Data
We store customer data securely within our WordPress/WooCommerce system and associated services (Stripe, email provider, hosting provider).
We implement security measures including SSL/HTTPS, firewall and malware scanning, access controls, secure backups, and regular plugin/WordPress updates.
7. Sharing Your Information
We do not sell your personal information.
We may share data with trusted third parties necessary for business operations, including:
- Stripe (payment processing)
- Shipping/courier providers
- Email marketing platforms (if opted in)
- Web hosting and analytics providers
- Professional advisors (e.g., accountants)
These providers only receive the information necessary to perform their services.
8. Your Rights
Under the NZ Privacy Act, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion (where legally allowed)
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
9. Retention of Data
We retain personal information only as long as necessary for:
- Fulfilling your orders or subscriptions
- Compliance with accounting/tax laws
- Resolving disputes
- Security and fraud prevention
10. International Transfers
Some third-party services (e.g., Stripe, hosting, analytics) may store data outside New Zealand. These providers comply with global data protection standards.
11. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
For privacy matters, please contact:
Email: hello@omegalab.co.nz
Address: 23a Inglis St, Havelock 7100